In today's hyperconnected world it is difficult to distinguish between digital and physical infrastructures. Especially in the real estate the amount of data produced by buildings and workplaces is critical. To take advantage from the interpretation and the use of these data technological solutions are needed to improve business performances, this includes the management of buildings, spaces, resources, operations and maintenance, and user experience.
Facility management is fundamental in the digital innovation process of companies and organization structures.
What is facility management?
Facility management is configured as the process of design, implementation, and control through which the facilities (i.e. the buildings and the services necessary to support the business of the company) are managed, in order to ensure the levels of service suitable to meet business needs while creating a quality working environment at the best economic conditions possible. Facility management , therefore, represents a range of discipline and services necessary to ensure the functionality, safety, security, efficiency, and comfort of the whole environment, so buildings, infrastructures, and the real estate.
The impact of technology in the facility management
The advent of modern technologies, such as cloud computing, has increased the whole smart facility management approach. Systems and software are essential to generate a great amount of data, which are aggregated, interpreted, and give life to graphs, useful to understand the performance of different resources.
Fully functional solutions significantly simplify the operations of facility management, as they allow to:
- Optimize the central monitoring;
- Improve the control of the systems and technologies used;
- Remote control buildings and activities;
- Unify the management of multiple geographically dispersed facilities;
- Centralize interventions in the system in the event of a situation in the building or the needs of its user;
- Store information about actions taken by individual users and groups;
- Understand the degree of utilization of spaces and resources;
- Critically cut costs.
A data-driven approach should be always used when talking about facility management, as it allows managers to foresee risks and understand the huge value that comes from data, to design in an anecdotal way the future strategy of the business.