{"id":19017,"date":"2024-11-05T17:33:54","date_gmt":"2024-11-05T17:33:54","guid":{"rendered":"https:\/\/sofialocks.com\/?page_id=19017"},"modified":"2026-01-26T12:09:53","modified_gmt":"2026-01-26T12:09:53","slug":"support","status":"publish","type":"page","link":"https:\/\/sofialocks.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:600px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1792\" height=\"1024\" class=\"wp-block-cover__image-background wp-image-19018\" alt=\"\" src=\"https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support.webp 1792w, https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support-300x171.webp 300w, https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support-1024x585.webp 1024w, https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support-768x439.webp 768w, https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support-50x29.webp 50w, https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support-1600x914.webp 1600w, https:\/\/sofialocks.com\/wp-content\/uploads\/2024\/11\/sofia_part_of_iseo_techinical_support-1536x878.webp 1536w\" sizes=\"auto, (max-width: 1792px) 100vw, 1792px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-neve-text-color-background-color has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center\">Support<\/h1>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-text-align-right\">Support available Monday to Friday,<br>9:00 AM &#8211; 6:00 PM GMT+1<\/h5>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Please, include in your message:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plant Name<\/strong>: [Your Plant Name]<\/li>\n\n\n\n<li><strong>Phone Number<\/strong>: [Your Contact Number]<\/li>\n\n\n\n<li><strong>Issue<\/strong>: Briefly state the problem in 10-20 words (also use as subject)<\/li>\n\n\n\n<li><strong>Issue Description<\/strong>: Provide a detailed explanation of the issue<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading alignwide has-text-align-center ticss-0dc923a7\">Find Your Local Support Email<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Area \/ Region<\/strong><\/td><td><strong>Contact<\/strong><\/td><td><strong>Phone<\/strong><\/td><\/tr><tr><td>\ud83c\uddee\ud83c\uddf9 Italy<\/td><td><a href=\"mailto:support.ita@iseo.com?subject=%5BDescrivi%20brevemente%20il%20problema%20in%2010-20%20parole%5D&amp;body=Nome%20Impianto%3A%20%5BNome%20Impianto%20Luckey%5D%0ANumero%20di%20Telefono%3A%20%5BIl%20tuo%20numero%20di%20telefono%5D%0A%0AProblema%3A%20%5BDescrivi%20brevemente%20il%20problema%20in%2010-20%20parole%2C%20copia%20questo%20come%20oggetto%20della%20mail%5D%0A%0ADescrizione%20del%20Problema%3A%20%5BFornisci%20qui%20una%20descrizione%20dettagliata%20del%20problema%2C%20inclusi%20eventuali%20dettagli%20rilevanti%20e%2For%20contesto.%5D\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support.ita@iseo.com<\/a><\/td><td>+39 0364 088113<\/td><\/tr><tr><td>\ud83c\uddea\ud83c\uddf8 Iberia<\/td><td><a href=\"mailto:support.iberica@iseo.com?subject=%5BDescribe%20brevemente%20el%20problema%20en%2010-20%20palabras%5D&amp;body=Nombre%20de%20la%20Instalaci%C3%B3n%3A%20%5BNombre%20de%20la%20Instalaci%C3%B3n%20Luckey%5D%0AN%C3%BAmero%20de%20Tel%C3%A9fono%3A%20%5BTu%20n%C3%BAmero%20de%20tel%C3%A9fono%5D%0A%0AProblema%3A%20%5BDescribe%20brevemente%20el%20problema%20en%2010-20%20palabras%2C%20copie%20esto%20como%20asunto%20del%20correo%5D%0A%0ADescripci%C3%B3n%20del%20Problema%3A%20%5BProporcione%20una%20descripci%C3%B3n%20detallada%20del%20problema%20aqu%C3%AD%2C%20incluyendo%20cualquier%20detalle%20relevante%20y%2Fo%20contexto.%5D\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support.iberica@iseo.com<\/a><\/td><td>+34 918 844 106<\/td><\/tr><tr><td>\ud83c\uddf5\ud83c\uddf9Portugal<\/td><td><a href=\"mailto:support.iberica@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support.iberica@iseo.com<\/a><\/td><td>+34 918 844 106<\/td><\/tr><tr><td>\ud83c\uddeb\ud83c\uddf7 France<\/td><td><a href=\"mailto:support.france@iseo.com?subject=%5BD%C3%A9crivez%20bri%C3%A8vement%20le%20probl%C3%A8me%20en%2010-20%20mots%5D&amp;body=Nom%20du%20Site%3A%20%5BNom%20du%20Site%20Luckey%5D%0ANum%C3%A9ro%20de%20T%C3%A9l%C3%A9phone%3A%20%5BVotre%20num%C3%A9ro%20de%20t%C3%A9l%C3%A9phone%5D%0A%0AProbl%C3%A8me%3A%20%5BD%C3%A9crivez%20bri%C3%A8vement%20le%20probl%C3%A8me%20en%2010-20%20mots%2C%20copiez%20ceci%20comme%20objet%20du%20mail%5D%0A%0ADescription%20du%20Probl%C3%A8me%3A%20%5BFournissez%20une%20description%20d%C3%A9taill%C3%A9e%20du%20probl%C3%A8me%20ici%2C%20y%20compris%20tout%20d%C3%A9tail%20pertinent%20et%2Fou%20contexte.%5D\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support.france@iseo.com<\/a><\/td><td>+33 (0) 825 007 667<\/td><\/tr><tr><td>\ud83c\uddec\ud83c\udde7United Kingdom<\/td><td><a href=\"mailto:support.uk@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support.uk@iseo.com<\/a><\/td><td>+44 (0) 203 608 02 32<\/td><\/tr><tr><td>\ud83c\uddee\ud83c\uddeaIreland<\/td><td><a href=\"mailto:support.uk@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support.uk@iseo.com<\/a><\/td><td>+44 (0) 203 608 02 32<\/td><\/tr><tr><td>\ud83c\udde9\ud83c\uddea Germany<\/td><td><a href=\"mailto:support.de@iseo.com?subject=%5BBeschreiben%20Sie%20das%20Problem%20kurz%20in%2010-20%20W%C3%B6rtern%5D&amp;body=Anlagenname%3A%20%5BLuckey%20Anlagenname%5D%0ATelefonnummer%3A%20%5BIhre%20Telefonnummer%5D%0A%0AProblem%3A%20%5BBeschreiben%20Sie%20das%20Problem%20kurz%20in%2010-20%20W%C3%B6rtern%2C%20kopieren%20Sie%20dies%20als%20E-Mail-Betreff%5D%0A%0AProblembeschreibung%3A%20%5BGeben%20Sie%20hier%20eine%20detaillierte%20Beschreibung%20des%20Problems%20an%2C%20einschlie%C3%9Flich%20aller%20relevanten%20Details%20und%2Foder%20Zusammenh%C3%A4nge.%5D\">support.de@iseo.com<\/a><\/td><td>+49 365 736 2168<\/td><\/tr><tr><td>\ud83c\uddfa\ud83c\uddf8 North America<\/td><td><a href=\"mailto:support.uk@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.uk@iseo.com<\/a><\/td><td>+44 (0) 203 608 02 32<\/td><\/tr><tr><td>\ud83c\udf0e Latin America<\/td><td><a href=\"mailto:support.latam@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.latam@iseo.com<\/a><\/td><td>+57 315 2739613<\/td><\/tr><tr><td>\ud83c\uddf2\ud83c\udde6 North Africa<\/td><td><a href=\"mailto:support.france@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.france@iseo.com<\/a><\/td><td>+33 (0) 825 007 667<\/td><\/tr><tr><td>\ud83c\udde6\ud83c\uddf9 North &amp; Central Europe<\/td><td><a href=\"mailto:support.de@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.de@iseo.com<\/a><\/td><td>+49 365 736 2168<\/td><\/tr><tr><td>\ud83c\uddec\ud83c\uddf7 South Europe &amp; Balcans<\/td><td><a href=\"mailto:support.ita@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.ita@iseo.com<\/a><\/td><td>+39 0364 088113<\/td><\/tr><tr><td>\ud83c\udf0f Asia Pacific<\/td><td><a href=\"mailto:support.apac@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.apac@iseo.com<\/a><\/td><td>&#8211;<\/td><\/tr><tr><td>\ud83d\udc2a Middle East<\/td><td><a href=\"mailto:support.me@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.me@iseo.com<\/a><\/td><td>&#8211;<\/td><\/tr><tr><td>\ud83c\uddff\ud83c\udde6 Southern Africa<\/td><td><a href=\"mailto:support.sa@iseo.com?subject=%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%5D&amp;body=Plant%20Name%3A%20%5BLuckey%20Plant%20Name%5D%0APhone%20Number%3A%20%5BYour%20Phone%20Number%5D%0A%0AIssue%3A%20%5BBriefly%20describe%20the%20issue%20in%2010-20%20words%2C%20copy%20this%20as%20mail%20subject%5D%0A%0AIssue%20Description%3A%20%5BProvide%20a%20detailed%20description%20of%20the%20issue%20here%2C%20including%20any%20relevant%20specifics%20and%2For%20context.%5D\">support.sa@iseo.com<\/a><\/td><td>&#8211;<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support available Monday to Friday,9:00 AM &#8211; 6:00 PM GMT+1 Please, include in your message: Find Your Local Support Email Area \/ Region Contact Phone \ud83c\uddee\ud83c\uddf9 Italy support.ita@iseo.com +39 0364 088113 \ud83c\uddea\ud83c\uddf8 Iberia support.iberica@iseo.com +34 918 844 106 \ud83c\uddf5\ud83c\uddf9Portugal support.iberica@iseo.com +34 918 844 106 \ud83c\uddeb\ud83c\uddf7 France support.france@iseo.com +33 (0) 825 007 667 \ud83c\uddec\ud83c\udde7United Kingdom support.uk@iseo.com&hellip;&nbsp;<a href=\"https:\/\/sofialocks.com\/en\/support\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Support<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":19018,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-19017","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Sofia part of ISEO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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