SUPPORT EMAIL VARIATION NOTICE

Pisogne, April 2026

Dear customer,

We would like to inform you that this email address will stop working soon. It will be replaced as follows.

THIS REQUEST WAS RECEIVED CORRECTLY AND WILL BE TREATED AS SOON AS POSSIBLE.

Hello! 👋

Thank you for reaching out to us. We have some exciting news to share: to provide you with even faster, high-quality technical assistance in your own language, we have reorganized our support team!
Starting today, all support requests are handled directly by the local competence centers of the ISEO Group.

⚠️ FOR THE NEXT TIME:
To ensure your request is handled immediately, please use one of the following official channels:
1. Email: Resend your message to your dedicated regional address (see table below).
2. Phone: Call your local support team (see table below).
3. In-App Support: Contact us directly via the Luckey or Vasho software by navigating to the Support/Help section.

📍 Local Support Contacts:
Area / Region 🌍 Email 📧 (Resend your request here) Phone 📞

🇮🇹 Italy support.ita@iseo.com +39 0364088113
🇬🇷 South Europe & Balcans support.ita@iseo.com +39 0364088113
🇲🇦 North Africa support.ita@iseo.com +39 0364088113
🇪🇸 Iberia support.iberica@iseo.com +34 918 844 106
🇵🇹Portugal support.iberica@iseo.com +34 918 844 106
🇫🇷 France support.france@iseo.com +33 (0) 825 007 667
🇬🇧United Kindgdom support.uk@iseo.com +44 (0) 203 608 02 32
🇮🇪Ireland support.uk@iseo.com +44 (0) 203 608 02 32
🇺🇸 North America support.uk@iseo.com +44 (0) 203 608 02 32
🌎 Latin America support.latam@iseo.com +57 315 2739613
🇩🇪 Germany support.de@iseo.com +49 365 736 2168
🇦🇹 North & Central Europe support.de@iseo.com +49 365 736 2168
🌏 Asia Pacific support.apac@iseo.com –
🌍 Middle East support.me@iseo.com –
🇿🇦 Southern Africa support.sa@iseo.com –

Why this change? We want to be closer to you. By using the channels above, your request will go directly to the experts operating in your region, ensuring a faster and more effective resolution in your native language.

Thank you for your cooperation and we apologize for this extra step, which is necessary to provide you with the best possible service. ✨

Best regards,

The Sofia Locks & ISEO Team 🔐🚀