Personal data processing policy

Welcome to our website 

Sofia s.r.l., tax code and VAT number 09129330966, with registered office in Pisogne (BS), via San Girolamo 13 (hereinafter " Sofia") as data controller, cares about protecting your personal data and respecting your privacy.

Below you will find the main information on the processing of your personal data in relation to your browsing of and use of services offered.

Our duty and your privacy: 

For the details of how Sofia manages your personal data, please read the following information, which concerns you if: you are visiting our website; you request information on our products; you need to get in touch with us; or you are subscribed to our newsletter.

When and how do we collect your personal information?

Your data may be collected either when specifically disclosed by you, including via e-mail, or automatically during the use of the website.

What types of data do we collect? 

Contact Information 

Your first and last name, your e-mail address, your city, your home country/province, your phone number (if provided by you)

Data on the use of 

Il percorso di navigazione all’interno del sito, le tue visualizzazioni di prodotti e servizi, tempi di caricamento e risposta delle pagine, errori di download, durata della navigazione, comportamento e altre azioni, ecc..  L’attivazione dei cookie di marketing potrebbe consentire a Sofia di associare il tuo indirizzo email (se da Te comunicato per le richieste di informazioni) al tuo percorso di navigazione nel sito.

Why do we collect your data? 

We may only process your data where there is a legal basis for us to do so. Here is why we process your data:

Use of the site and management of services:

Data is processed to allow the services offered on the site to be provided. In this case, the legal basis is legitimate interest.

Support and customer information

Notification of changes to our services, customer support or download of documentation, as well as communications related to your requests for information. In this case, the legal basis is consent. 


Data is processed to send advertising material and newsletters and to provide commercial information regarding Sofia's promotional and commercial initiatives by telephone, e-mail and traditional methods. In this case, the legal basis is your consent.

How do we process your data?

Data is mainly processed by electronic means and, in some cases, on paper.

Your choices and your rights:

You can decide not to give us your data

In this case, you can continue to browse our site, but we will not be able to provide you with the services we offer, including the newsletter service.

You can disable cookies by changing the settings in your browser

Puoi bloccare i cookie impostando il tuo browser in modo da impedire la loro memorizzazione. Puoi anche cancellare i cookie direttamente dalle impostazioni del tuo browser. Se disattivi i cookie, puoi continuare a navigare nel nostro sito, ma alcuni dei nostri servizi potrebbero non funzionare correttamente. Per saperne di più consulta la cookie policy.

You can ask us not to use your data for marketing reasons

We will inform you of our intention to use your data for marketing purposes and (where applicable) of the involvement of third parties. You may revoke your consent to receive promotional messages by clicking on the link provided in any of our communications or by sending an e-mail to the following address:

What are your rights?

You have the right to access information about yourself 

This includes the right to ask us for additional information regarding:

  • the categories of data we process;
  • the purposes of processing;
  • the categories of possible recipients to whom the data could be disclosed;
  • the data retention period or, failing that, the criteria for determining that period;
  • other rights regarding the use of your data.

We will respond within one month of your request, unless the rights and freedoms of other parties are affected or there are legal requirements that prevent us from doing so. We will inform you if we are unable to fulfil your request for such reasons.

You have the right to have your data rectified, if inaccurate or outdated
You have the right to have your personal data erased (right to erasure)

You may, at any time, ask us to delete the personal data about you in our possession, should the storage of your personal data no longer be necessary for the purposes of processing.

You have the right to object to the processing of your personal data by us

You may contact the Supervisory Authority to raise any complaints you may have at any time. Before doing so, please contact us: we will be happy to resolve any problems concerning the processing of your personal data.

You have the right to object to the use of your data by automated decisions, including profiling

Even if we do not perform them, please note that you will always have the right to object to such activities.

You have the right to request the restriction of the processing of your data

You may request the restriction or blocking of your personal data in our possession should you decide to exercise the above rights.

You have the right to transfer your data to another operator (data portability)

We will provide you with a copy of your data in an interoperable format if you want to transfer it to another provider, where technically possible.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your data on behalf of third parties, we guarantee that requests relating to the exercise of your rights will be forwarded to them without undue delay.

You can always exercise your rights by sending an e-mail to the following address:

We remind you that you may always communicate directly with the Data Protection Authority to report any problems.

What level of security do we use to process your data?

We guarantee that your data is processed with the utmost security: we have, in fact, adopted physical, IT and organisational measures to ensure the protection of your data. 

If you feel you have suffered a data breach, please contact us immediately at

Where is your data stored?  

Your data may be disclosed to other parent companies, subsidiaries and/or associates of Sofia S.r.l in Italy, in the European Union or to countries outside the Union, provided that the legislation of the country of destination or transit of data ensures an adequate level of protection of personal data. Even in this case, we will take all appropriate measures to ensure maximum protection.

How long will we keep your data?

We will retain your personal data in accordance with legal obligations for up to 36 months in connection with inquiries. For promotional activities addressed to you, which you can always object to, we will retain your data until you revoke your subscription to the service.

Third parties that may process your data:

In order to conduct our online business we may need to avail ourselves of third parties to perform certain services, communicate with customers, manage emails, etc. We share your data with them only when it is necessary to ensure maximum functionality of our services, while adopting appropriate security measures to protect personal data.

Thank you for reading this policy, which we have tried to make simple, clear and transparent. 

This policy may change in the future: any changes will be communicated to you so that you can have full control of your data.