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Personal data processing policy

Personal data processing policy

Welcome to our website 

Sofia S.rl. (hereinafter “Sofia“), tax code and VAT No. 09129330966, with registered office in Pisogne (BS), Via S.Girolamo 13, as data controller, ensures the protection of your personal data and respect for your privacy.

Below you will find the main information on the processing of your personal data in relation to your browsing and use of the services provided.

Our duty and your privacy: 

For detailed information on how Sofia manages your personal data, please read the following information, which concerns you if you are visiting our website, if you request information about our products, if you need to get in touch with us, if you are subscribed to our newsletter.

When and how do we collect your personal data?

The collection of your data can take place either through your specific communication, including via e-mail, or automatically when using the website.

What types of data do we collect?

Contact Information

Your name and surname, your e-mail address, your city, your country/province of origin and your telephone number (if provided)

Data on the use of 

The navigation information within the site, your views of products and services, page loading and response times, download errors, navigation duration, behavior and other actions, etc.

The activation of marketing cookies may allow Sofia to associate your email address (if communicated by you for requests for information) to your navigation path on the site.

Why do we collect your data?

We can only process your data in the presence of a legal basis that allows us to do so. Here’s why we process your data:

Website usage and service management

The data is processed to allow execution of the services provided on the website. In this case, the legal basis consists of the contract and legitimate interest

Customer support and information requests

Notification of changes to our services, customer support or documentation downloads, as well as communications related to your requests for information. In this case, the legal basis is the consent.


The data is processed for sending advertising material and newsletters, for carrying out commercial information activities, by telephone, e-mail, as well as using traditional methods on Sofia’s promotional and commercial initiatives. In this case, the legal basis is your consent.

How do we process your data?

Data processing takes place mainly with electronic and, in some cases, also paper means.

Your choices and your rights.

You can decide not to provide us with your data

In this case, you can continue to browse our website, but we will not be able to provide you with the services we offer, including the newsletter service.

You can disable cookies by changing your browser settings

You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly from your browser settings. If you disable cookies, you can continue browsing our website, but some of our services may not work properly. To find out more, please consult the cookie policy.

You can ask us not to use your data for marketing reasons

We will inform you about our intention to use your data for marketing purposes and (where appropriate) thirdparty involvement. You can withdraw your consent to receive promotional messages by clicking on the appropriate link that you will find in our communication or by sending an email to the following address:

What are your rights?

You have the right to access information concerning you

This entails the right to ask us for further information regarding:

  • the categories of data we process;
  • the processing purposes;
  • the categories of any recipients to whom the data could be communicated;
  • the data retention period or, in its absence, the criteria for determining such period;
  • the other rights concerning the use of your data.

We will respond within one month of your request, unless this affects the rights and freedom of others or if there are legal obligations that prevent us from doing so. We will inform you if we are not able to fulfil your request for such reasons.

You have the right to have your data corrected if inaccurate or outdated

You have the right to obtain the deletion of your personal data (right to be forgotten)

You may, at any time, ask us to delete your personal data in our possession if its retention is no longer necessary for the processing purposes.

You have the right to object to the processing of your personal data carried out by us

You can always contact the Supervisory Authority to lodge any complaints. Contact us before doing so: we will be pleased to solve any problems related to the processing of your personal data.

You have the right to object to the use of your data through automated decisions, including profiling

Even if we do not do this, we remind you that you will always have the right to object to such activities.

You have the right to request the restriction of processing of your data

You may ask for the restriction or blocking of your personal data in our possession in the event that you decideto exercise the aforementioned rights.

You have the right to transfer your data to another operator (data portability)

We will provide you with a copy of your data in an interoperable format should you want to transfer it to another operator, if technically possible.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your data on behalf of third parties, we guarantee that requests relating to the exercise of your rights will be transmitted to the same without undue delay.

You can always exercise your rights by sending an e-mail to the following address:

We remind you that you always have the opportunity to communicate directly with the Guarantor to report any problem.

What level of security do we adopt in processing your data?

We guarantee that your data is processed in utmost security: we have, in fact, adopted physical, IT and organisational measures to ensure the protection of your data.

If you have the perception of having incurred a violation of your data, please contact us immediately at:

Where is your data stored?

Your data may be disclosed to other parent companies, subsidiaries and / or affiliates of Sofia Srl in Italy, in the European Union or to countries outside the Union, provided that the order of the country of destination or transit of the data ensure an adequate level of protection of personal data. Even in this case, we will take all appropriate measures to ensure maximum protection.

How long will we keep your data?

We will keep your personal data in compliance with legal obligations for a maximum of 36 months in relation to requests for information. For promotional activities aimed at you, which you can always object to, we will keep your data until your subscription to the service is revoked.

Third parties that may process your data:

To carry out our online business we need to use third parties to perform certain services, communicate with customers, manage e-mails, etc. We share your data with them only when necessary to ensure maximum functionality of our services and ensuring the adoption of adequate personal data protection security measures.

Thank you for reading this policy which we have tried to make simple, clear and transparent. This policy may change in the future